Frequently asked questions
Quick answers about booking tests, report delivery, home collection, and patient support.
Do you offer free home sample collection?
Yes. A One Health Nepal provides free home collection by trained phlebotomists. Choose your preferred slot while booking a test.
How soon will I get my reports?
Most reports are delivered digitally within 24 hours of sample collection. Specialised tests may take a little longer.
Are your labs accredited?
Samples are processed through ISO-certified, quality-controlled workflows with strict internal quality checks.
How do I book a test?
Browse the Tests or Packages pages, add what you need, and complete the booking form. Our team will confirm your slot.
Can I talk to someone about my results?
Yes. Our support team can help you understand report delivery, test preparation, and next steps.